Terms & Conditions

The contract between the seller and the buyer shall be on the terms and conditions detailed below. The acceptance by the seller of any order from the buyer shall be deemed to incorporate all these terms and conditions. No terms contained in any order or other document of the buyer and no variation or departure from these terms and conditions shall have any force or effect except insofar as the seller has expressly agreed there to in writing. The contract under these terms and conditions between the seller and the buyer shall come into effect at the point of acceptance by the buyer of the seller’s quotation.

Payment

We take a 50% deposit payment on confirmation of the order with the final balance being paid on completion of the project.

Survey

We (THINK Glass) will be measuring to manufacture the glass, therefore openings should be to their final and finished sizes. In order for us to carry out a survey the area must be clear of obstructions on the floor, walls or ceilings. This also includes the following items: – electrical sockets, lights, air conditioning, radiators, heaters, data sockets, furniture, intruder alarms, smoke detection, fire alarm sounders, ventilation grilles, ductwork, floor boxes, thermostats, wall mounted control units and other such items which prevent a clean wall, floor or ceiling fix. Please inform us if you think any of these items may obstruct a site survey.

Design & Installation

The maximum width of a glazed 10/12mm panel is 1200mm. Larger glazed elevations are constructed using multiple panels. All aluminium track will be installed straight, using packers where necessary. Any gaps behind track to be infilled by others. Glass sizes will be determined by us (THINK Glass) during the final site survey, if you would like any special input on this please inform the sales team before any orders are processed.

Design responsibility: Unless expressly stated otherwise in the seller’s offer, the responsibility for the design and sufficiency of the work rests with the buyer. The buyer shall indemnify the seller against any extra costs incurred by the seller as a result of design fault. The client must make us aware of any specific performance criteria, such as fire rating, acoustic or structural capabilities. We submit our quotation and accept any order for a subsequent installation on the assumption that you have applied for and received Local Building Regulation approval.

It is the buyer’s responsibility to establish the load bearing capacity of any floors or overhead structures onto which this equipment is to be installed, i.e. we do not include for any investigation, design or installation. Any necessary above ceiling works to be designed and carried out by others.

To fix the perimeter trackwork and door pivots we will need to mechanically drill and fix into your floor, ceilings and walls.

Quotations

All quotations will not be deemed as forming any part of unconditional acceptance until the final site survey has taken place and been signed off by us (THINK Glass). Any variations from the quotation will be notified to you.

EXTRA COSTS – Extra over costs based on the carrying distance, access to the building, and floor level of the building. This cannot be determined until our site survey. Any additional carrying costs would be ommunicated prior to the manufacture of any orders.

All works to be carried out during normal working hours (8am-5pm Monday to Friday). Any works to be carried done Out of hours will quoted separately.

Any variations to an order after a final site survey will be subject to a separate quotation.

Online Order Processing

Any online order/quote will not be confirmed until it is approved by our internal sales department as prices can vary depending on third party supplier costs that is outside of our control.

Health & Safety

We (THINK Glass) will provide all the relevant RAMS documentation including copies of all our insurances upon request from the client. These will emailed over to the client once an initial survey has taken place.

In providing our quotation to you for this work we have assumed that there is no presence of any Asbestos in any part of your premises and you (the customer) will provide us with sight of any Asbestos register so that we can assess for risk before any work commences.

Warranty

We (THINK Glass) offer a 12 Month Warranty on Parts & Labour when installed into normal office/domestic spaces.

Site access and working conditions

The seller’s offer to provide the necessary labour and plant to fix and erect the materials is based upon the provision of uninterrupted access to a fully prepared and level work site during normal working hours. The buyer should also supply adequate electrical power and water for the works and adequate lighting, heating measures to ensure suitable ambient atmospheric conditions are provided and maintained throughout the whole period of execution of the seller’s work. The buyer shall provide free of charge to the seller all statutory requirements relating to welfare, health and safety of the seller’s workforce on site.